Last updated: July 29, 2026
LuxeLine Janitorial Services (“LuxeLine,” “we,” “us,” or “our”) respects your privacy. This policy explains how we handle personal information when you visit this website, contact us, or request a commercial cleaning quote.
Information we collect
We collect information that you choose to provide through the contact and quote-request forms, including:
- your name, company, email address, and telephone number;
- the facility address or service area;
- facility type, approximate size, operating hours, preferred timing, and requested frequency;
- the rooms, priorities, access requirements, or other details included in your message; and
- later correspondence relating to your enquiry, site review, quote, or service relationship.
Our web server and security tools may also process limited technical information, such as an IP address, browser type, device type, requested pages, referral information, and timestamps. This information is used to operate, secure, and troubleshoot the website.
Why we use your information
We use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to:
- respond to questions and quote requests;
- assess service-area availability and whether a facility may be suitable for LuxeLine services;
- prepare for a site review, develop a proposed scope of work, and communicate about scheduling or access;
- maintain business, safety, and service records;
- protect the website, investigate misuse, and meet legal obligations; and
- improve the clarity and operation of the website.
Consent and communications
Submitting a contact or quote form authorizes LuxeLine to contact you about that specific request. It does not by itself enrol you in a marketing list. If we send commercial electronic messages for another purpose, we will do so only where permitted by applicable law and will provide the required sender information and unsubscribe method.
You may withdraw consent to optional uses of your information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from responding to or completing a requested service.
How information is shared
We do not sell or rent personal information. We may provide limited information to service providers that support website hosting, email delivery, security, document storage, or business administration. These providers are expected to use the information only for the services they provide to LuxeLine and to protect it appropriately.
We may also disclose information where you authorize us to do so, where disclosure is required or permitted by law, or where it is reasonably necessary to protect people, property, the website, or our legal rights.
Where information is processed
Website, hosting, email, or other technology providers may process information in Canada or another jurisdiction. Information processed in another jurisdiction may be subject to the laws and lawful-access requirements of that jurisdiction.
Retention and safeguards
We retain personal information only for as long as reasonably necessary for the purposes described above, to maintain appropriate business records, or to satisfy legal requirements. Quote enquiries that do not proceed may be retained for a reasonable follow-up and recordkeeping period and then securely deleted or anonymized when no longer required.
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
Access and correction
You may ask whether we hold personal information about you and request access to or correction of that information, subject to exceptions under applicable law. We may need to verify your identity before completing a request.
To make a privacy request or raise a concern, use our Contact page and state that your message is for the person responsible for privacy at LuxeLine. Please do not send sensitive personal information through the general contact form.
Cookies and external links
The public website may use essential cookies or similar technologies needed for website administration, security, and basic operation. The site may link to third-party websites. Their privacy practices are governed by their own policies, not this one.
Changes to this policy
We may update this policy when our website, business practices, service providers, or legal obligations change. The date at the top identifies the latest version.